Privacy Policy

1. Information We Collect

When you place an order or create an account with Enahra, we collect personal information such as your name, email address, phone number, billing and shipping address, and payment details. We also collect non-personal information such as browser type, device information, and browsing behaviour on our website through cookies and analytics tools.

2. How We Use Your Information

We use your personal information to process and fulfil orders, send order confirmations and shipping updates, respond to customer service requests, send promotional communications (only if you have opted in), improve our website and services, and comply with legal obligations under Indian law including the Information Technology Act, 2000.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing payments (Razorpay / Stripe), and fulfilling deliveries — subject to strict confidentiality agreements. We may also disclose your information where required by law or to protect the rights, property, or safety of Enahra, our customers, or others.

4. Payment Security

All payment transactions are processed through PCI-DSS compliant payment gateways. We do not store your full card details on our servers. Payments are encrypted using SSL/TLS technology.

5. Cookies

We use cookies to enhance your browsing experience, remember your cart, and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect certain features of the website.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Order data is retained for a minimum of 7 years to comply with GST and tax regulations under Indian law.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at care@enahra.com. We will respond to your request within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "last updated" date. Continued use of our website constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Enahra
Email: care@enahra.com